Can we automate a workflow but keep a person in control?
Yes. Human approval is useful when the reviewer can see the evidence, understand the proposed action, and meaningfully refuse it. A button that encourages rubber-stamping is not a strong control, particularly when the action affects money, customers, or important records.
What a solution might involve
Separate drafting from execution. Present the proposal, evidence, uncertainty, and consequences together. Require explicit approval for defined actions, record the reviewer and version, and invalidate approval if the underlying proposal changes before execution.
What needs care
People may approve stale information or assume someone else checked it. Bulk approval, ambiguous ownership, and hidden edits can defeat the safeguard. The workflow must also decide what happens when no reviewer is available and whether an action can be reversed.
How we would judge whether it works
Unapproved actions cannot execute. A changed proposal requires a new decision, and the history identifies what was actually approved. Rejection and timeout are handled clearly, with no silent fallback to autonomous execution.
Likely engagement
Business Engine: $5,000 to $15,000. This is a likely starting tier, not a quote. Scope, access, dependencies, and responsibility for operation need agreement first.
Discuss Business EngineWhat to send first
Describe the proposed automation, who can approve it, and the actions that should never occur without review.
Experience and scope
Selected builds documents the currently authorized public proof. This page describes a proposed approach, not a claim of a completed client engagement in this exact workflow.
Related problems
- Can you help us use AI in a real business workflow?
- Can you fix an approval process that keeps work stuck?
Have something you need built, fixed, or figured out?
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