The New Physician shieldThe New PhysicianThe work of Sonny Saggar, MD
Institutional Systems

When rules, incentives, automation, and judgment stop pointing in the same direction.

Institutions rarely fail because nobody created rules. They fail when rules, incentives, metrics, automation, precedent, defensive behavior, and organizational habit gradually separate what the institution does from what it was originally designed to accomplish.

The Work

Serious institutional analysis

By the time anyone notices the drift, an institution can follow every procedure it created and still lose sight of the problem it was designed to solve. Compliance improves while judgment erodes. The people inside the system are rarely the problem; the structure they inherit usually is.

My advisory and research work examines how that happens in healthcare and adjacent regulated fields, and what the smallest effective correction looks like. It draws on clinical experience, independent scholarship, and a working familiarity with how enforcement and credentialing systems behave in practice rather than on paper.

An engagement may produce a written systems diagnostic: what is actually happening, what is driving it, what needs containment first, and a practical path forward, from process and incentive changes to, where warranted, redesign recommendations. Scope and deliverables are agreed in writing before work begins.

Areas

  • · Healthcare regulation
  • · Healthcare enforcement
  • · Professional credentialing
  • · Administrative systems
  • · Medical coding
  • · Clinical operations
  • · Automation & professional judgment
  • · Institutional incentives
  • · Accountability
  • · Digital trust
  • · Organizational drift
  • · Policy design
Method

Five questions, asked in order

Most institutional problems yield to the same short diagnostic. The difficulty is answering honestly.

The Systems Diagnostic
Five questions to ask of any institution that has stopped working.
  1. 1
    What was the system designed to accomplish?
  2. 2
    What behavior does it actually reward?
  3. 3
    Where has judgment become automaticity?
  4. 4
    Who bears the cost when the system is wrong?
  5. 5
    What is the smallest intervention capable of restoring alignment?
Grounded in Published Research

The scholarship behind the practice

Automaticity: When Legal Systems Fire Without Thinking
SSRN Abstract 6810167

Analyzes risk of automated legal actions in modern case-management systems.

Restoring the Question: Fairness, Proportionality, and Individualized Review in Private Professional Certification After Loper Bright
SSRN Abstract 6553338

Explores how Loper Bright restricts private credentialing boards from revoking licenses without individualized review.

Knowingly and Willfully: How Federal Healthcare Fraud Enforcement Abandoned Its Own Statutory Standard
SSRN Abstract 6561881

Interprets how federal enforcement agencies have effectively lowered the intent standard in healthcare billing audits.

No One Can Own the Language of Medicine: The Legal and Economic Case for an Open, AI-native Standard
SSRN Abstract 6845420

Proposes an open AI-native coding standard to reduce administrative complexity and billing errors.

Explore research papers →

Facing an institutional problem?

It might be a credentialing process that punishes the wrong things, an enforcement system producing outcomes nobody intended, or an organization whose metrics have replaced its judgment. Describe the system and where it hurts.

Discuss a Systems Problem

What an engagement can produce

Problem: rules, incentives, workflow, and judgment no longer point in the same direction.

Method: map the system, identify the facts that do not fit, compare competing explanations, and locate dependencies or failure points.

Work product: a systems diagnostic, issue map, written priorities, risk/dependency map, or next-step framework, as agreed in writing.

Scope: the work is independent analysis and decision support. It does not replace regulated professional services where those are required.

Discuss a Problem →